Delivery Information

To ensure the satisfaction of its Customers, JRL has adopted an Exchange and Return Policy that fully respects Consumer Rights.


Here you will find all the information necessary to carry out the exchange or return of a product. Here are the situations in which you can use the Exchange and Return Policy:


It is important to remember that, before returning the product, for whatever reason, it is essential to contact Customer Service, through the email loja@jrl.com.br or telephone (21) 4108- 3314, our service is also available through text messages by the Whatsapp or Telegram application, just include the number (21) 98564-1584 to your contacts and send your message. The hours of operation of the telephone service is from 9am to 9pm Monday to Friday and from 9am to 3pm on Saturdays or access the Return Form available on our website.


Products returned to JRL without prior notice and registration by Customer Service will be returned to the customer.




Repentance or dissatisfaction with the Product


If the customer is dissatisfied with a product purchased from JRL, the deadline to return it is 7 (seven) calendar days from receipt of the product.


The merchandise must be in perfect condition, free of scratches or external damages, with the manufacturer's seals and without evidence of violation, misuse or access to the internal structure of the product, accompanied by the coupon or invoice.


We do not do gifts exchanges.


The refund of the value of the product will be made according to the form of payment chosen at the time of purchase. If the purchase was made on a credit card, and the transaction is already posted to the invoice, the reversal can occur in up to two (2) subsequent invoices, due to operational issues of the credit card companies.


For other forms of payment (bank slip), reimbursement will occur through a deposit in a current account, to be informed by the customer, through Customer Service, within 10 (ten) business days, after analysis of the return by JRL.




Product with Defect or Failure


If, on delivery, the customer realizes that the product has signs of damage, such as crumpled packaging or signs of violation of its contents, it must refuse to receive it.


If, after delivery, the customer notices a defect or defect in the product within the period established by article 26 of the Consumer Protection Code (30 days for non-durable products and 90 days for durable products), he may use one of Our physical stores to request the exchange of the product or to contact the Customer Service, to be guided on the procedures of inspection, analysis and withdrawal of the product.


The merchandise must be in perfect condition, free of scratches or external damage, misuse or access to the internal structure of the product, accompanied by the coupon or invoice.


After the collection, the products will be analyzed and can be returned if no defect is found.


Changes resulting from misuse or damages caused by the customer will not be accepted.


Defective or defective merchandise will be replaced within 30 days.


After the period established by law, if the warranty period is extended by the manufacturer, the customer should contact the manufacturer directly to communicate the fact and obtain clarification. If you wish, you can also go to one of the technical assistance or authorized service stations accredited by the manufacturer, indicated in the product manual, with your invoice. If you can not contact the manufacturer, please contact our Customer Service Center.


If, within the maximum period established by law, the merchandise to be exchanged is no longer available in the inventory, it may be replaced by another, of different brand or model, and the customer shall be responsible for payment of the difference in value (if any).


If you do not want the exchange, the customer can request the reimbursement of the amount paid.


The refund of the value of the product will be made according to the form of payment chosen at the time of purchase. If the purchase was made on a credit card, and the transaction is already posted to the invoice, the reversal can occur in up to two (2) subsequent invoices, due to operational issues of the credit card companies.


For other forms of payment (bank slip), reimbursement will occur through a deposit in a current account, to be informed by the customer, through Customer Service, within 10 (ten) business days.




Incorrect delivery


At the time of delivery, in the event that the customer finds that the product was not exactly the product chosen, in case the product is incorrect or out of the specifications agreed upon at the time of purchase, he must refuse delivery and immediately contact Customer Service.


Upon receipt, in case the customer finds that there was an error in delivery, as defined above, will have the period of 7 (seven) days to enter into contact with Customer Service in order to return the goods.


The product should be shipped in its original packaging, which can not be torn, crushed or otherwise damaged. The merchandise must be in perfect condition, free of scratches or external damages, with the manufacturer's seals and without evidence of violation, misuse or access to the internal structure of the product, accompanied by the coupon or invoice.


If the merchandise to be exchanged is no longer available in stock, it may be replaced by another, of different brand or model, and the customer shall be responsible for payment of the difference in value, if any. If you do not want the exchange, the customer can request the reimbursement of the amount paid.


The refund of the value of the product will be made according to the form of payment chosen at the time of purchase. If the purchase was made on a credit card, and the transaction is already posted to the invoice, the reversal can occur in up to two (2) subsequent invoices, due to operational issues of the credit card companies.


For other forms of payment (bank slip), reimbursement will occur through a deposit in a current account, to be informed by the customer, through Customer Service, within 10 (ten) business days, after analysis of the return by JRL Technology .




Cancellation


JRL reserves the right to cancel an order when:


1. There is a need for additional information to approve the request and can not contact the customer through the data informed in the request;


2. There are difficulties to make the delivery, either due to insufficient address data or due to the customer's absence, remembering that 3 (three) delivery attempts are made; After that the request returns to the JRL to be canceled.